Privacy Policy

Yoodz is the data controller for personal information collected through this website and our services. Head office: Côte d’Azur, France.

For any privacy question, contact us at hello@yoodz.com.

We only collect what we need to provide and improve our services:

• Contact details: name, email, phone number and business name you share through forms, WhatsApp or email.
• Account data: login details, plan, billing contact and invoices for Cloud POS customers.
• Business data: products, stock, sales, customers and receipts you store in Yoodz products. You stay the owner of this data.
• Project data: briefs, files, content and feedback shared during a project.
• Technical data: device type, browser, IP address, pages visited and error logs, used to keep the service secure and reliable.

• To deliver, set up and support Cloud POS and our project work.
• To reply to enquiries and prepare quotes and proposals.
• To send receipts, bills and notifications over WhatsApp or email when you enable it.
• To bill you and keep accounting records.
• To improve performance, fix bugs and protect against fraud and abuse.
• To send our newsletter, only if you subscribed. You can unsubscribe at any time.

• Contract: to provide the services you signed up for.
• Legitimate interest: to secure and improve our services and reply to enquiries.
• Consent: for the newsletter and optional cookies.
• Legal obligation: for tax, accounting and legal requests.

When you use Cloud POS, you control your customers' data and Yoodz processes it on your behalf. We only use it to run the service for you.

Sales recorded offline are stored encrypted on the device and synced securely when the connection returns. You can export all your data at any time.

We never sell your data. We share it only with:

• Hosting and cloud providers that store our services.
• Messaging providers used to deliver WhatsApp and email messages.
• Payment providers that process subscription payments.
• Authorities, when required by law.

Every provider is bound by confidentiality and data protection agreements.

We serve clients worldwide. When data leaves the European Economic Area, we use safeguards such as the European Commission's standard contractual clauses.

Data is encrypted in transit and at rest. Access is limited to authorised staff, protected by strong passwords and two-step login, and reviewed regularly. We back up data and monitor our systems around the clock.

• Account and business data: while your account is active, then deleted or returned within 90 days of closure.
• Enquiries that don't lead to a project: up to 2 years.
• Invoices and accounting records: 10 years, as required by French law.
• Newsletter: until you unsubscribe.

You can ask us to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data.
• Restrict or object to how we use it.
• Receive your data in a portable format.
• Withdraw consent at any time.

Email hello@yoodz.com and we reply within 30 days. You can also complain to the French data protection authority, the CNIL (www.cnil.fr).

Our services are for businesses and are not aimed at children under 16. We do not knowingly collect their data.

We use essential cookies and, with your consent, analytics cookies. See our Cookie Policy for details.

We may update this policy. The date at the top shows the latest version, and we notify customers of important changes by email.