Refund Policy

• You can cancel at any time. Your plan stays active until the end of the paid period.
• Monthly payments are not refundable once the month has started.
• Yearly plans cancelled within 14 days of purchase get a full refund.
• After 14 days, yearly plans are not refunded, but stay active until they end.

• Unused hardware in its original packaging can be returned within 14 days for a full refund.
• Faulty devices are repaired or replaced under the manufacturer's warranty.
• Return shipping is free for faulty items; for change-of-mind returns, it is paid by you.

• The deposit secures your project slot and covers discovery work. It is not refundable once work starts.
• Milestones you've approved are not refundable.
• If you cancel a project, prepaid amounts for milestones not yet started are refunded in full.
• If we can't deliver the agreed scope, we refund the unfinished part.

If you are a consumer in the EU buying online, you have a 14-day right of withdrawal. If you ask us to start work during that time, you pay for the work done up to your withdrawal.

Email hello@yoodz.com with:

• Your name and business name.
• Your account email or invoice number.
• The reason for your request.

We reply within 2 business days. Approved refunds are paid to the original payment method within 10 business days.

If you're not happy with our decision, reply to our email and a senior team member will review it. You can also use the EU online dispute resolution platform.